Certificate course in Front Office Executive

DURATION: 1 month / 2months (online/offline)
QUALIFICATION: 10th/PLUS 2/any degree
DESCRIPTION: The Certificate course in Front Office Executive​ is often the first point of interaction between customers and the organization.
Customers at hotels, restaurants, hospitals, or customers looking for customer service, advisory services are greeted primarily by the front office staff. Employees engaged in integrating sales are also a part of the front office. The front office is the customer-facing department of any organisation and is often responsible for making or breaking the reputation of a business as their operations are visible to the customers and they have direct contact with the customers.

It would be apt to call them the revenue generating division of any firm. The course deals with a wide range of topics from handling the customers to aligning front office operations with back office activities. The course delivers hands-on practical knowledge to its participants regarding the best practices being followed in the industry along with the emerging trends. The Front Office Executive Certificate course equips students with skills required for one of the key roles in any customer service-oriented organization. As gatekeepers, front desk executives give the first and often lasting impression of customers at hotels, hospitals, restaurants and corporate offices.

This program is designed to impart essential basic competencies that would enable the receptionists towards effective customer communication, interaction management including back office coordination.  It is comprehensive in nature enabling students to acquire advanced knowledge and skills for productive employment in front office administration from understanding consumer behavior to mastery of requisite hardware, software systems and current trends relevant to ever–evolving counter operations.