Certificate course in Front Office Executive

course detail

Certificate course in Front Office Executive

DURATION: 1 month / 2months (online/offline)
QUALIFICATION: 10th/PLUS 2/any degree
DESCRIPTION: The front office is often the first point of interaction between customers and the organization. Customers at hotels, restaurants, hospitals, or customers looking for customer service, advisory services are greeted primarily by the front office staff. Employees engaged in integrating sales are also a part of the front office. The front office is the customer-facing department of any organisation and is often responsible for making or breaking the reputation of a business as their operations are visible to the customers and they have direct contact with the customers. It would be apt to call them the revenue generating division of any firm. The course deals with a wide range of topics from handling the customers to aligning front office operations with back office activities. The course delivers hands-on practical knowledge to its participants regarding the best practices being followed in the industry along with the emerging trends.

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